📄 Shop Policies
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Exchanges
While I make sure to send the products in the safest packages possible, once the orders have been shipped their integrity is completely out of my hands. Therefore, I understand that sometimes there's a chance the package itself might be handled too roughly which could be too harsh for the products inside. This is why the shop will accept exchanges (of the same product bought) as long as the customer sends evidence [video(s) and/or photo(s)] of the damaged product via the email that will be sent after the costumer lets me know of the problem in the Contact page of the shop . Please be reminded that while the exchange of the damaged product will have no cost at all, the customer will have to pay for the shipping of the new product(s) to their address.
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Package lost in transit
In these cases I will resend the products after the costumer lets me know about the order that has a high potential of not reaching them. Please keep in mind that the customer will have to pay the same amount of shipping as they did in the original order.
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Wrong info
Changes cannot be made when the package is out of my hands. If the order is undeliverable and returned due to an incorrect address, the costumer will have to pay the shipping fee again to re-deliver to a new address. Please double check that your shipping and contact information is correct before checkout.
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Privacy and security
All costumer's privacy matters to me and the information provided is used only for shipping each order or for contact in the event of a problem.
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