General FAQ 💧
Where can I check updates on how the preorders are doing?
I will be updating every step of the process in both my bluesky and my twitter! The same updates info can be seen in the Updates page as well!
Why are the waiting times so long? (PREORDERS)
When products are in preorder, it means waiting until the preorder period is over, then waiting for the manufacturing process, then waiting for the products to get to me and Then waiting for me to go through every order as I assemble the products And proceed to mail them over to you!
I ask for understanding since I'm only one ( 1 ) person going through all this process with each order. I appreciate the patience of all customers very much!!! <3
Preorders FAQ ✏️
Why is everything on preorder?
Since I'm not sure how many people will actually buy the products, I prefer knowing the secure number of orders that I will work with! After the preorders are done I will open up shop again with leftovers.
Shipping FAQ 📦
How long do orders take to ship?
For preorders: I will ship orders as soon as i get them!!! (like a day after I get the products)
For leftovers: I will ship all orders every friday!
Once shipped, when will my order arrive?
Standard international orders typically takes 14 - 30 days max.
Express international orders typically takes 7 - 10 days max.
Si eres de Perú el courier se demora aprox. un (1) día.
Where can I track my order?
After an order has been left in the postal service, each order's tracking number will be sent via email. If you are a costumer please do check your spam mail for it!
Tracking numbers can be put here!
Please keep in mind that the page is in spanish!
📄 Shop Policies
- Exchanges
While I make sure to send the products in the safest packages possible, once the orders have been shipped it's integrity is completely out of my hands. Therefore, I understand that sometimes there's a chance the package itself might be handled too roughly which could be too harsh for the products inside. This is why the shop will accept exchanges (of the same product bought) as long as the customer sends evidence [video(s) and/or photo(s)] of the damaged product via the email that will be sent after the costumer lets me know of the problem in the Contact page of the shop . Please be reminded that while the exchange of the damaged product will have no cost at all, the customer will have to pay for the shipping of the new product(s) to their address. - Package lost in transit
In these cases I will resend the products after the costumer lets me know about the order that has a high potential of not reaching them. Please keep in mind that the customer will have to pay the same amount of shipping as they did in the original order.
- Wrong info
Changes cannot be made when the package is out of my hands. If the order is undeliverable and returned due to an incorrect address, the costumer will have to pay the shipping fee again to re-deliver to a new address. Please double check that your shipping and contact information is correct before checkout. - Privacy and security
All costumer's privacy matters to me and the information provided is used only for shipping each order or for contact in the event of a problem.
All artwork and product images and descriptions on this site are copyright © turrondeluxe, all rights reserved. Use or reproduction for the purpose of training artificial intelligence technologies or systems is prohibited.
